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FAQ

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Here are the most frequently asked questions from Stratosphere guests and customers, and their corresponding answers. If you do not see the question you want to ask, or need additional information, call 800.99.TOWER or visit StratosphereHotel.com.


What is the resort fee?

The Stratosphere Casino, Hotel & Tower charges a $24.99 daily resort fee + tax. Resort fee includes admission to the Observation Tower for only $5 per person with room key (2 people per key) – that represents a $15 savings per person.

Resort Fee also includes: unlimited access to the 24-hour Fitness Center ($15 value), admission to the Resort Pool & RADIUS Pool (seasonal), In-room Wi-Fi (up to 3 devices), discounted daily ride pass ($28 for a 3-ride pass. Includes Tower Admission and unlimited rides), SkyJump discount ($20 savings), 50% off LA Comedy Club, 25% off MJ LIVE – Michael Jackson, and 2-for-1 tickets to PIN UP™.


Can I receive a rate and availability quote, or make a change to an existing reservation via email?

Reservations recommends checking the website for the most current rates and availability. They can process changes to existing reservations via email but recommend calling so that all changes will be processed as quickly as possible and the entire reservation can be re-confirmed.


How do I get from the airport to the Stratosphere Casino, Hotel & Tower?

Airport shuttle or taxi.


How can I obtain a copy of my bill from a past stay? Who should I contact regarding a discrepancy on my bill?

Accounts Receivable.


How can I get in contact with a guest staying at the Stratosphere Casino, Hotel & Tower?

Call 702.380.7777 and ask for the guest by first and last name.


What time is check-in / check-out?

Check-in begins at 3pm. Check-out time is 11am.


Does the Stratosphere Casino, Hotel & Tower offer an on-site business center to assist guests with personal and business needs?

We do not have a business center, but the concierge offers services of faxing, copying, shipping and can also email for guests. They do not offer full guest computer access and are not able to scan documents.


What type of amenities are included in your rooms?

Standard amenities include iron and ironing board, hair dryer, air conditioning, cable TV with remote control, clock radio, table and chair.


Does your hotel offer a workout facility?

Yes. Our Fitness Center is located in the Tower Shops. It is open 24 hours, seven days a week and is available free to hotel guests 16 years of age or older. Hotel guests swipe their room key for entrance.


Where can I find a price list for the different amenities that Roni Josef Spa offers?

For a complete menu of spa and salon services, visit the Roni Josef Spa and Salon page on the Stratosphere website (listed under amenities) at http://www.stratospherehotel.com/Activities/Roni-Josef-Spa . Friendly staff professionals can also help you via phone at 702.380.7606 between 8am and 8pm daily.


Does the Stratosphere Casino, Hotel & Tower offer free parking for hotel guests?

Yes. We have plenty of free parking for guests who wish to self park. We also offer free valet parking as well. Free oversize parking is available in the lot directly across Las Vegas Boulevard (east of casino).


 Does your hotel provide wheelchairs?

Both wheelchairs and motorized scooters are available for rent from the bell desk.


Does your hotel offer room accommodations for the physically challenged?

We have both standard rooms and suites that are handicapped accessible. We have rooms with wheelchair accessible showers as well as tubs with shower chairs.


How many guests do you allow per room?

Maximum occupancy per room is four guests.


Does the Stratosphere Casino, Hotel & Tower allow pets?

No.


Does the Stratosphere Casino, Hotel & Tower have a wedding chapel?

Yes. We have beautiful wedding chapels located on Level 103 of the Tower all with breathtaking views. We also perform ceremonies on the Level 108 Indoor and Level 109 Outdoor Observation Decks as well as a private balcony on Level 112.


Can I pre-arrange to have flowers or a bottle of champagne sent to a guest room prior to the guest’s arrival?

The concierge desk can arrange a number of different basket and flower options if contacted prior to the guest arrival.


Can I join your ace | PLAY loyalty program prior to my arrival?

No. Please present your ID in person at our ace | PLAY Center upon arrival. For more information, visit: http://www.aceplay.com


How do ace | PLAY members obtain Tower Admission vouchers?

ace | PLAY red and green players: Go to VIP Services to receive a voucher for admission for up to 4 people.

ace | PLAY blue and orange players: Go to the ace | PLAY Center to exchange your points for Tower Admission.


What are the average monthly temperatures in Las Vegas?

High
Low
January
56
33
February
60
40
March
69
43
April
78
51
May
88
60
June
99
69
July
106
83
August
108
87
September
102
85
October
81
54
November
66
41
December
57
34

Can I request a donation from the Stratosphere Casino, Hotel & Tower?

Yes, please forward a written request to the attention of Stratosphere Community Connection, 2000 Las Vegas Boulevard South, Las Vegas, NV, 89104.


How do I get to the pool? Are there fees?

There are two pools on property. Our newly remodeled Elation Pool, located on the 8th floor of the hotel. Cafe, Bar and Cocktail service available at Elation Pool.  All ages are welcome. Minors under 18 years old must be accompanied by an adult. Stratosphere Hotel guests must show their room key for admission. Non-hotel guest admission is $14 and $7 for Take Vegas Back members. Hours are 9am to 7pm Daily. The European-style RADIUSºTM Rooftop Pool & Wet Lounge is located on the 25th floor. Full Bar, food and cocktail service is  available. A two-drink minimum is required for admission and guests must be 21 or older. Hours are 11am - 10pm Daily. Use any hotel elevator, except the Tour Tower elevator, to the 24th floor and follow the signs to RADIUSº. Outside food and beverages are not allowed at either pool. Pool hours may vary, weather permitting. Open seasonally. No glassware at either pool.


How do I get to the Tower from the casino floor?

Take the escalator across from CBar and proceed through the Tower Shops to the Tower entrance. Or, take the escalator across from Roxy’s Diner and proceed through the showroom lobby to the Tower entrance. Guests visiting Top of the World restaurant or Level 107 Lounge can check in at the podium and use the VIP entrance. All other guests for the Observation Decks, Thrill Rides and AirBar must purchase Tower Passes through ticketing and proceed through the main Tower entrance.


How do I become a rated player?

On your next visit, stop by the ace | PLAY Center to sign up for a players card. Membership is free and you’ll receive rewards based on your tracked play. In order to be rated, use your card while playing slots or table games. Insert your card in slot machine boxes to earn your rewards. While playing table games, show your card every time you buy in to receive benefits. Your ace | PLAY card is your ticket to comps, cash back, room discounts and special VIP offers.


How can I apply for casino credit?

Casino credit is easy to apply for and in most cases can be approved in less than two days for first time casino credit applicants, and just a few hours for applicants with previously established casino credit records. Applications are available at the casino cage. Applications can also be faxed or mailed to guests and are available on the Stratosphere website. Contact the casino cage at 702.380.7744 or 888.216.6639 for more information.


Where do I purchase tickets for Tower, Thrill Rides, SkyJump and Shows?

To Purchase Tower, Thrill Rides, SkyJump, and L.A. Comedy club tickets, please visit the Ticket Center across from Roxy’s Diner on the Casino Level. For tickets to Pin Up, and MJ Live, please visit the Box Office located across from the Theater entrance on the Retail level.


Where is Stratosphere located?

Stratosphere is easy to get to. We’re located right on Las Vegas Boulevard (The Strip), just blocks from the I-15 Sahara exit with easy access to Center Strip, Downtown and the Convention Center – without all the traffic and crowds.


What options are there for transportation around Las Vegas?

The very affordable Deuce Bus has a stop directly in front of Stratosphere. A Budget Car Rental outlet is conveniently located in our Front Desk/registration area. Taxis, Airport Shuttle, Uber, and Lyft all pick up at our rear entrance, and the Las Vegas Monorail is 2.5 blocks away.


How do I access the Observation Tower if I am an ace | PLAY member?

For ace | PLAY red and green players, please go to VIP to receive your voucher for admission for up to 4 people. If you are an ace | PLAY blue or orange player, visit the ace | PLAY Center to have the admission added to your card.

 

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