Here are the most frequently asked questions from Stratosphere guests and customers, and their corresponding answers. If you do not see the question you want to ask, or need additional information, call 800.99.TOWER or visit StratosphereHotel.com.
The Stratosphere Casino, Hotel & Tower charges a $20.99 daily resort fee + tax.
Reservations recommends checking the website for the most current rates and availability. They can process changes to existing reservations via email but recommend calling so that all changes will be processed as quickly as possible and the entire reservation can be re-confirmed.
Airport shuttle or taxi.
Call 702.380.7777 and ask for the guest by first and last name.
Check-in begins at 3pm. Check-out time is 11am.
We do not have a business center, but the concierge offers services of faxing, copying, shipping and can also email for guests. They do not offer full guest computer access and are not able to scan documents.
Standard amenities include iron and ironing board, hair dryer, air conditioning, cable TV with remote control, clock radio, table and chair.
Yes. Our Fitness Center is located in the Tower Shops. It is open 24 hours, seven days a week and is available free to hotel guests 16 years of age or older. Hotel guests swipe their room key for entrance.
For a complete menu of spa and salon services, visit the Roni Josef Spa and Salon page on the Stratosphere website (listed under amenities) at http://www.stratospherehotel.com/Activities/Roni-Josef-Spa . Friendly staff professionals can also help you via phone at 702.380.7606 between 8am and 8pm daily.
Yes. We have plenty of free parking for guests who wish to self park. We also offer free valet parking as well. Free oversize parking is available in the lot directly across Las Vegas Boulevard (east of casino).
Both wheelchairs and motorized scooters are available for rent from the bell desk.
We have both standard rooms and suites that are handicapped accessible. We have rooms with wheelchair accessible showers as well as tubs with shower chairs.
Maximum occupancy per room is four guests.
Yes. We have beautiful wedding chapels located on Level 103 of the Tower all with breathtaking views. We also perform ceremonies on the Level 108 Indoor and Level 109 Outdoor Observation Decks as well as a private balcony on Level 112.
The concierge desk can arrange a number of different basket and flower options if contacted prior to the guest arrival.
No. Please present your ID in person at our ace | PLAY Center upon arrival. For more information, visit: http://www.aceplay.com
Yes, please forward a written request to the attention of Stratosphere Community Connection, 2000 Las Vegas Boulevard South, Las Vegas, NV, 89104.
8 Pool is closed for renovations. Please enjoy RADIUSºTM Rooftop Pool & Wet Lounge on the 25th floor. Use any hotel elevator, except the Tour Tower elevator, to the 24th floor and follow the signs to the pool. RADIUSº pool is available for all ages November 2 through March 1, however the bar and kitchen will be closed for the season. Outside food and beverage (no glass) will be allowed during this time. All minors must have adult supervision. After 5pm the pool is only for those 21 or older. Pool hours may vary, weather permitting. Stratosphere Hotel Guests receive free admission to the pool.
Take the escalator across from CBar and proceed through the Tower Shops to the Tower entrance. Or, take the escalator across from Roxy’s Diner and proceed through the showroom lobby to the Tower entrance. Guests visiting Top of the World restaurant or Level 107 Lounge can check in at the podium and use the VIP entrance. All other guests for the Observation Decks, Thrill Rides and AirBar must purchase Tower Passes through ticketing and proceed through the main Tower entrance. Hotel guests may swipe their room key card for free Tower admission at the Tower entrance.
On your next visit, stop by the ace | PLAY Center to sign up for a players card. Membership is free and you’ll receive rewards based on your tracked play. In order to be rated, use your card while playing slots or table games. Insert your card in slot machine boxes to earn your rewards. While playing table games, show your card every time you buy in to receive benefits. Your ace | PLAY card is your ticket to comps, cash back, room discounts and special VIP offers.
Casino credit is easy to apply for and in most cases can be approved in less than two days for first time casino credit applicants, and just a few hours for applicants with previously established casino credit records. Applications are available at the casino cage. Applications can also be faxed or mailed to guests and are available on the Stratosphere website. Contact the casino cage at 702.380.7744 or 888.216.6639 for more information.