Here are the most frequently asked questions from guests and customers of The STRAT Hotel, Casino & SkyPod, and their corresponding answers. If you do not see the question you want to ask, or need additional information, call 800.998.6937.
What is the resort fee?
The STRAT Hotel, Casino & SkyPod charges a $32.99 daily resort fee + tax.
Resort Fee also includes:
*Valid for up to four (4) guests staying in the same room.
Can I receive a rate and availability quote, or make a change to an existing reservation via email?
Reservations recommends checking the website for the most current rates and availability. They can process changes to existing reservations via email but recommend calling so that all changes will be processed as quickly as possible and the entire reservation can be re-confirmed.
Is Wi-Fi available?
Free In-Room Wi-Fi is available to our hotel guests (up to 3 devices) and is always FREE in the SkyPod.
Does The STRAT Hotel, Casino & SkyPod allow marijuana smoking on its premises or in its hotel rooms?
No, although Nevada law allows recreational marijuana usage in certain limited locations, The STRAT does not allow recreational marijuana usage in its hotel rooms, casino or public spaces.
How do I get from the airport to The STRAT Hotel, Casino & SkyPod?
Airport shuttle or taxi.
How can I obtain a copy of my bill from a past stay? Who should I contact regarding a discrepancy on my bill?
Call 702.380.7777 and ask for Accounts Receivable.
How can I get in contact with a guest staying at the The STRAT Hotel, Casino & SkyPod?
Call 702.380.7777 and ask for the guest by first and last name.
What time is check-in / check-out?
Check-in begins at 3pm. Check-out time is 11am.
Does The STRAT Hotel, Casino & SkyPod offer an on-site business center to assist guests with personal and business needs?
We do not have a business center, but the concierge offers services of faxing, copying, shipping and can also email for guests. They do not offer full guest computer access and are not able to scan documents.
What type of amenities are included in your rooms?
Standard amenities include iron and ironing board, hair dryer, air conditioning, cable TV with remote control, clock radio, table and chair.
Does your hotel offer a workout facility?
Yes. Our Fitness Center is located on the Retail Level. It is open 24 hours, seven days a week and is available free to hotel guests 16 years of age or older. Hotel guests swipe their room key for entrance.
Does The STRAT Hotel, Casino & SkyPod offer free parking for hotel guests?
Yes. We have plenty of free parking for guests who wish to self park. We also offer free valet parking as well. Free oversize parking is available in the lot directly across Las Vegas Boulevard (east of casino).
Does your hotel provide wheelchairs?
Both wheelchairs and motorized scooters are available for rent from the bell desk.
Does your hotel offer room accommodations for the physically challenged?
We have both standard rooms and suites that are handicapped accessible. We have rooms with wheelchair accessible showers as well as tubs with shower chairs.
How many guests do you allow per room?
Maximum occupancy per room is four guests.
Does the The STRAT Hotel, Casino & SkyPod allow pets?
Does The STRAT Hotel, Casino & SkyPod have a wedding chapel?
Yes. We have beautiful wedding chapels located on Level 103 of the SkyPod all with breathtaking views. We also perform ceremonies on the Level 108 Indoor and Level 109 Outdoor Observation Decks as well as a private balcony on Level 112. For more information, visit the Chapel in the Clouds website , or contact us by, phone: 800.789.9436 email: [email protected]
Can I pre-arrange to have flowers or a bottle of champagne sent to a guest room prior to the guest’s arrival?
The Bell Desk can provide a number of different basket and flower options if contacted prior to the guest arrival.
To order champagne, call 702.380.7777 and request Room Service.
Can I join your True Rewards loyalty program prior to my arrival?
No. Please present your ID in person at our True Rewards Center upon arrival. For more information, please visit: truerewards.com
How do True Rewards members obtain SkyPod admission vouchers?
True Rewards Epic members: Show your True Rewards card at the SkyPod entrance for admission an unlimited amount of guests.
True Rewards Legit members: Show your True Rewards card at the SkyPod entrance for admission for up to 4 people.
True Rewards True, Loyal and Solid: Go to the True Rewards Center to exchange your points for SkyPod admission.
What are the average monthly temperatures in Las Vegas?
Can I request a donation from The STRAT Hotel, Casino & SkyPod?
Yes, please forward a written request to the attention of The STRAT Community Connection, 2000 Las Vegas Boulevard South, Las Vegas, NV, 89104.
How do I get to the pool? Are there fees?
There are two pools on property. Our Elation Pool, located on the 8th floor of the hotel. Cafe, Bar and Cocktail service available at Elation Pool. All ages are welcome. Minors under 18 years old must be accompanied by an adult. Hotel guests of The STRAT must show their room key for admission. Non-hotel guest admission is $10. Hours are 9am to 7pm Daily. The European-style RADIUSºTM Rooftop Pool & Wet Lounge is located on the 25th floor. Full Bar, food and cocktail service is available. Hotel guests of The STRAT must show their room key for admission. Non-hotel guest admission is $14. Guests must be 21 or older and a minimum purchase may apply. Hours are 11am-11pm Sunday-Thursday and 11am-12am Friday-Saturday. Use any hotel elevator, except the Tour Tower elevator, to the 24th floor and follow the signs to RADIUSº. Outside food and beverages are not allowed at either pool. Pool hours may vary, weather permitting. Open seasonally. No glassware at either pool.
How do I get to the SkyPod from the casino floor?
Take the escalator across from C Bar and proceed through the Retail Shops at The STRAT to the SkyPod entrance. Or, take the escalator across from STRAT Café & Wok and proceed through the showroom lobby to the SkyPod entrance. Guests visiting Top of the World restaurant or 107 SkyLounge can check in at the podium and use the VIP entrance. All other guests for the Observation Decks, Thrill Rides and 108 Eats by James Trees must purchase SkyPod passes at the Ticket Center and proceed through the main SkyPod entrance.
How do I become a rated player?
On your next visit, stop by the True Rewards Center to sign up for a players card. Membership is free and you’ll receive rewards based on your tracked play. In order to be rated, use your card while playing slots or table games. Insert your card in slot machine boxes to earn your rewards. While playing table games, show your card every time you buy in to receive benefits. Your True Rewards card is your ticket to comps, cash back, room discounts and special VIP offers.
How can I apply for casino credit?
Casino credit is easy to apply for and in most cases can be approved in less than two days for first time casino credit applicants, and just a few hours for applicants with previously established casino credit records. Applications are available at the casino cage. Applications can also be faxed or mailed to guests and are available here. for Casino Credit Application for The STRAT Hotel, Casino and SkyPod Contact the casino cage at 702.380.7744 or 888.216.6639 for more information.
Where do I purchase tickets for SkyPod, Thrill Rides, SkyJump and shows?
To Purchase SkyPod, Thrill Rides, SkyJump, and L.A. Comedy club tickets, please visit the Ticket Center across from STRAT Café & Wok on the Casino Level. For tickets to MJ Live, please visit the Box Office located across from the Theater entrance on the Retail Level. SkyPod and ride tickets have additional fees and taxes, see Ticket Center for details.
What are the costs for SkyPod, Thrill Rides and SkyJump?
Ticket prices are plus fees and taxes, see Ticket Center for details.
Where is The STRAT Hotel, Casino & SkyPod located?
The STRAT is easy to get to. We’re located right on Las Vegas Boulevard (The Strip), just blocks from the I-15 Sahara exit with easy access to Center Strip, Downtown and the Convention Center – without all the traffic and crowds.
What options are there for transportation around Las Vegas?
The very affordable Deuce Bus has a stop directly in front of The STRAT. An Advantage Rent A Car outlet is conveniently located in our Front Desk/registration area. Taxis, Airport Shuttle, Uber, and Lyft all pick up at our rear entrance, and the Las Vegas Monorail is 2.5 blocks away.
What are the Big Shot ride requirements?
Must be at least 48" tall to ride the Big Shot. This is a high-speed ride experience with high vertical g-forces at an elevated height. This ride is not recommended for guests with physical, mental, and/or medical limitations. Click here for full list of recommendations and requirements for Big Shot Ride
What are the X-Scream ride requirements?
Must be at least 52" tall to ride the X-Scream. This ride has vertical and horizontal jarring motions at an elevated height. This ride is not recommended for guests with physical, mental, and/or medical limitations. Click here for full list of recommendations and requirements for X-Scream Ride
What are the Insanity ride requirements?
Must be at least 52" tall to ride Insanity. This is a high-speed ride experience with high centrifugal force at an elevated height. This ride is not recommended for guests with physical, mental, and/or medical limitations. Click here for full list of recommendations and requirements for Insanity Ride
What are the SkyJump restrictions?
Must be 14 or older. All riders between 14-17 years old MUST be accompanied by a parent or legal guardian who MUST sign an authorization waiver. Must be 52" or taller. Maximum weight allowance is 265lbs. The SkyJump ride needs to incorporate the weight of the 10-pound harness and gear for a total weight capacity of 275lbs. This ride is not recommended for guests with physical, mental, and/or medical limitations. Click here for full list of recommendations and requirements for SkyJump
True Rewards Epic members: Show your True Rewards card at the SkyPodentrance for admission an unlimited amount of guests.
True Rewards Legit members: Show your True Rewards card at the SkyPodentrance for admission for up to 4 people.
True Rewards True, Loyal and Solid: Go to the True Rewards Center toexchange your points for SkyPod admission.